Privacy Policy

ATENDA, Avenue Louise 54, 1050 Brussels, Belgium, trading as VISION IDENTITY DESIGN. Contact: hello@visionidentitydesign.com.

The website has no user accounts, no audience analytics and no advertising trackers.

Project form: the form stores nothing on the website. Clicking “Send” opens your own email application with your answers. We therefore only receive the email you choose to send: name, email address, organisation, situation, areas of interest, timing and message.

Direct email: the information contained in your message.

Calendly: if you book a call, the booking is processed by Calendly (Calendly LLC, United States) under its own privacy policy. We receive the information entered when booking.

Responding to your enquiry and preparing a conversation or quotation: pre-contractual steps taken at your request (Art. 6(1)(b) GDPR).

Managing an existing client relationship: performance of a contract (Art. 6(1)(b)) and legal obligations, including accounting (Art. 6(1)(c)).

Enquiries not followed up: 1 year. Client data: for the duration of the relationship, then as required by applicable legal obligations [TO BE CONFIRMED].

Your data is never sold or rented. It may be processed by our technical providers: email (GoDaddy), Calendly, website host (Cloudflare), and Google Fonts for typeface delivery (your IP address is sent to Google when pages load).

Some of our technical providers (notably Cloudflare for hosting, GoDaddy for email, Calendly for bookings and Google Fonts) may process data in the United States. These transfers are governed by the European Commission's adequacy decision on the EU–US Data Privacy Framework for certified entities or, failing that, by the Standard Contractual Clauses adopted by the European Commission (Art. 46 GDPR), together with encryption measures.

You have the right of access, rectification, erasure, restriction, objection and portability. To exercise them, write to hello@visionidentitydesign.com. We reply within one month.

You may lodge a complaint with the Belgian Data Protection Authority (APD/GBA), Rue de la Presse 35, 1000 Brussels — www.dataprotectionauthority.be, or with the authority in your country of residence.