GT&C

**GENERAL PROVISIONS**

These general conditions aim to define the terms and conditions, as well as the modalities under which the services are provided by the company VISION IDENTITY DESIGN (hereinafter referred to as “the Service Provider”), headquartered at 54 Avenue Louise, 1050 Brussels | VAT BE0728502167.

The term “Client” refers to the party placing the order, while the term “Service Provider” refers to the party accepting to execute the order.

**1. GENERALITIES**

1.1 Unless otherwise specified, all offers, interventions, and executions by the Service Provider are subject to these general conditions. These are deemed accepted by the Client upon placing the order, without any restriction or reservation. Any deviation from these general conditions must, for validity, have been priorly and expressly approved in writing by the Service Provider.

1.2 The general conditions specify, in particular, the terms of order, payment, and delivery. They can be consulted at any time by clicking on the “terms and conditions of sale” link on the homepage of the Service Provider’s website: (https://visionidentitydesign.com). Any service order placed by a Client implies the definitive and irrevocable agreement of the Client to all the general conditions of sale presented below.

**2. OFFERS & QUOTES**

2.1 When an offer or a quote is established by the Service Provider, the specific conditions of these documents modify or complement these general conditions. Unless otherwise stipulated, offers or quotes from the Service Provider are valid for a period of one month for work to be carried out within three months from their dispatch. After this period, the Client must request the establishment of a new offer from the Service Provider.

2.2 It is agreed between the Client and the Service Provider that emails and messages exchanged between the parties may serve to establish a commercial relationship, thus constituting regular proof of the existence of an order and its acceptance.

2.3 An advance payment of a minimum of 50% will be required upon ordering, with the balance payable as specified below.

**3. PRICES AND SERVICES**

3.1 The prices of the Service Provider are those in effect at the time of sending the quote to the Client. Unless otherwise stipulated, the prices of the Service Provider are expressed in euros and are exclusive of VAT.

3.2 The Service Provider offers the following services (non-exhaustive list):
– Branding
– Graphic Design
– Responsive Website Design
– Content Marketing
– SEO
– Digital Marketing Strategy

The service begins upon receipt of the advance payment.

3.3 The Service Provider reserves the right to refuse any services and work that are evidently contrary to good ethics and/or illegal.

3.4 Unless otherwise agreed, services are provided in the form of electronic files. If the contract provides for the delivery of material supports, the additional costs associated with them will be invoiced to the Client.

3.5 In the context of creating a website, the online posting is carried out by the Service Provider, who uses a subcontractor for hosting. The costs of hosting, maintenance, and modifications are borne by the Client.

3.6 The Service Provider cannot be held responsible for any malfunctions and technical issues related to the hosting service proposed to the Client or chosen by the Client. The liability of the Service Provider is, in any case, limited to the amount of the contract, i.e., the amount that would have been paid by the Client if the service had been performed to the satisfaction of the Client. The Service Provider cannot be held responsible for the detrimental consequences and damages resulting from:
– Any modification of the website content made by third parties and/or by the Client, including by hackers
– Any use that third parties may make of the information and data made available on the website

**4. PAYMENT TERMS**

4.1 **Payment:**
a) By bank transfer to the order of VID to the bank account BE45 3771 414 9989
b) By Paypal.com

4.2 Payment will be made in two installments, by one of the methods indicated in point 4.1 above, with 50% of the amount as an advance upon acceptance of the quote by the Client and the remaining 50% once the service is performed.

Any invoice is deemed accepted in the absence of specific contestation communicated to the Service Provider by the Client by registered mail within 7 days of receiving the invoice. After this period, any possible claims from the Client will no longer be considered by the Service Provider.

**4.3 Payment Conditions**

In case of default or delay in payment, the Service Provider reserves the right to suspend any delivery or service for the benefit of the Client until the full repayment of all remaining amounts. Likewise, the Service Provider reserves the right, without any prior warning, in case of non-payment within 15 days of the invoice due date, to remove access and/or stop the dissemination of all creations made by the Service Provider for the benefit of the Client, and/or to suspend the execution of ongoing contracts until the full repayment of all amounts owed without any recourse possible by the Client.

**5. DELIVERY AND TIMELINES**

The Service Provider endeavors, in the interest of the Client, to carry out its services as quickly as possible. In the absence of an express and written contractual stipulation, no imperative execution deadline will be deemed agreed upon by the Service Provider. The service and delivery can only commence from the moment when the Service Provider is effectively in possession of all the agreed-upon information, documents, and amounts.

The realization of the services is therefore dependent on the provision by the Client of the necessary information for the completion of the order. Any possible delay does not entitle the Client to cancel the service, refuse the execution of the order, or claim damages. However, the Service Provider estimates the maximum delivery time of a project to be 4 to 6 weeks. This timeframe is purely indicative and does not take into account the possible causes of

delay mentioned in these CGV.

**6.A. INTELLECTUAL PROPERTY RIGHTS**

6.1 Subject to the rights assigned or granted expressly by the Service Provider to the Client, the Service Provider remains the holder of all intellectual property rights (copyright, neighboring rights, design rights, rights on databases, etc.) related to the creations made in execution of the contract.

6.2 All photographs, texts, slogans, designs, images, animated sequences, whether sound or not, as well as all works integrated into a communication project created by the Service Provider, remain its property. Any reproduction, representation, use, or modification, by any means whatsoever and on any medium whatsoever, of all or part of a creation, without prior authorization, is strictly prohibited and constitutes an act of counterfeiting.

6.3 Unless otherwise stipulated, the Client authorizes the Service Provider to broadcast on its website or on other promotional media (showreel, blogs, design forums) all or part of the creations delivered, including the reproduction of its brand, for reference purposes (portfolio).

**6.B. COPYRIGHT & COMMERCIAL MENTIONS**

Unless explicitly stated otherwise by the Client, the Service Provider reserves the right to include in the deliverables a commercial mention clearly indicating its contribution.

**7. CANCELLATION, WITHDRAWAL, CLIENT ABANDONMENT**

The cancellation of the order by the Client, notified to the Service Provider, will result in the immediate exigibility of all expenses incurred, all services performed, as well as the totality of consulting and project follow-up services. No refund will be made for the advance payments already made.

**8. COMPLAINTS**

Any complaint must be sent by registered letter with acknowledgment of receipt within 7 days following the receipt of invoices. After this period, the work and its conditions are considered definitively accepted.

**9. APPLICABLE LAW – DISPUTES**

Any dispute is governed by the law of the Kingdom of Belgium and falls exclusively within the jurisdiction of the courts of the judicial district of the city of Brussels.